Cancellations:
30+ days before: Deposit retained.

14–30 days: 50% fee retained.

<14 days: Full fee retained.

Rescheduling: 1 free change if 14+ days’ notice, subject to availability.

Non-alcohol returns: Unused, in original packaging, within 7 days.

Service issues: Report in writing within 48 hrs; refunds/credits at Ruby Agenda’s discretion.

Force majeure: No refunds for cancellations beyond our control.